- We strive to provide complete care for our patients. Learn more about all the services we provide.
FAQ Clinic Information
- What makes The KAAWS Clinic different from other veterinary clinics?
We are a low-cost spay/neuter and wellness clinic focusing on preventive medicine and client education. To accommodate our pricing, we schedule more appointments than your average full-service veterinary clinic but limit the services we provide. For instance, we refer all patients in need of orthopedic procedures, imaging (radiographs, ultrasound), neurologic testing, hospital boarding and intensive care, cancer therapy, and more intensive medical treatments. We recommend full-service clinics that can provide these services and the required time needed to assess and treat the patient. For more information on this please refer to our Wellness Policy.
In addition, we operate an efficient protocol for servicing a high volume of surgery patients, allowing us to conserve resources while passing the savings to clients. We strive to provide quality, caring veterinary services at an affordable cost.
- Do I need an appointment?
Yes. Appointments are required for all services and a strict late policy is enforced to ensure wait time is as minimal as possible. Patients needing heartworm treatment or dental cleaning will require a wellness examination prior to making the appointment for actual treatment.
- What if I need to reschedule or cancel my appointment?
If you need to reschedule or cancel your appointment you can contact the clinic by phone or email. All cancellation and rescheduling requests are required to be made 24 hours before your scheduled appointment time. If you do not give 24 hours advance notice, a No Show/Sufficient Notice Not Given Fee may apply. Please review our Cancellation Policy for more details.
- What if I am late to my appointment?
If you are late to your appointment you will have to reschedule and a late fee may apply. Please review out Late Policy for more details.
- What method of payments do you accept and when are they expected?
We do not accept personal checks, American Express, or Care Credit. All other major credit cards, debit cards, and cash are acceptable. Payment is expected at time of service and no discounts and/or payment plans are available.
- Will you see any patient?
We focus on dogs and cats only. Any sick patient that we cannot provide services for immediately will be referred to a full-service or emergency clinic because our appointments are typically booked out for 1-2 weeks in advance. It is important that any illness should be addressed as soon as possible. We do not see emergency cases and all emergency situations will be referred to a full-service or emergency clinic.
We have a vast experience with several breeds of dogs and cats, particularly brachycephalic (short-nosed) breeds, large breeds (Rottweilers, pit bulls, German Shepherds, etc.), feral cats, and rescue/shelter patients. KAAWS will not see aggressive pets or pet's with behavioral problems that require extended specialized care to be seen - these pets will be referred to a full service clinic that is better equipped to handle these pets.
- Do you offer emergency services?
We do not see emergency cases and all emergency situations will be referred to a full-service or emergency clinic. We do recommend several emergency clinics in the Cypress and Houston area. Please refer to the Client Education/Resources.
- Do you work with feral cats?
We do offer services for feral cats. For the safety of our staff and the patient, we only service feral cats housed in humane, wire, trap door cat traps. Due to the nature of trapping feral cats, we do receive them on a walk-in basis. Though we strive to attend to them the same day, cats may have to be housed overnight for treatment the next day. Please refer to the Client Education/Feral Cat Trapping for tips on trapping cats.
- Can I tour the entire clinic?
All clients and potential clients can tour our entire facility. We believe clients have a right to know where their pets are housed and treated. The tour would include the lobby, examination rooms, pharmacy/lab, treatment area, surgery suite, and dog and cat wards.
- Do you use current medical techniques and treatments?
Our staff maintains continuing education hours to maintain knowledge of current therapies and surgical techniques to best serve your pets.
- What preanesthetic testing do you recommend and how is it performed?
Preanesthetic testing is recommended for all patients and is dependent on their age, history, and health status. Specific tests include in-house CBC, blood chemistries, electrolytes, urinalysis, heartworm test, feline leukemia/FIV testing, and fecal examination. A physical examination is performed prior to anesthetizing each patient (except for feral cats).
- What anesthetic protocol do you use?
Our protocols are intended for apparently healthy patients. These protocols may change once each patient is evaluated.
The basic anesthetic protocol for dogs includes a presedation for pain and preparation for surgery given 15 minutes prior to surgery under the skin. Patients are then induced or made unconscious with an intravenous injection, intubated (tube placed in the trachea), and maintained on gas anesthesia. Patients are monitored with a pulse oximeter that monitors heart rate and oxygenation from this point until recovered. Blood pressure may also be evaluated. Once prepared for surgery, patients are kept on a heat source to help regulate body temperature until recovered. Once the patient is starting to swallow, the intratracheal tube is removed and the patient remains with a heat source until completely recovered.
The basic anesthetic protocol for cats is similar with a few differences. Cats do not receive the presedation. They are induced with an intramuscular injection to limit the stress sometimes associated with an intravenous injection. The protocol continues as with dogs. Healthy male cats often use mask gas anesthesia due to the relative short duration of the surgery.
- Is pain medication included for surgical and dental patients?
Pain medication for 3 days is included with each procedure, though longer amounts may be given. For a small additional cost, we recommend an injection during surgery that lasts 24 hours until medication can be given the next day.
- How are the surgery patients housed?
We have separate wards for dogs, cats, heartworm treatments, and feral cats. Dogs and cats for surgery are housed in steel kennels, though two large runs are available for oversized breeds.
- What time do I need to arrive? Pickup?
Wellness appointments are recommended to arrive 10 minutes prior to their appointment to allow time for client/patient information retrieval.
For the safety of all clients and patients, all dogs should be maintained on a leash and all cats should be kept in appropriate carriers.
Surgery admissions are between 7:15 a.m and 8:30 a.m. and expect a 30-45 minute check-in process. Patients can begin going home at 2:00 p.m. and will be advised during check-in.
- Do you offer after-hours emergency services?
We do not offer after-hour emergency services; however, we do recommend several emergency clinics in the Cypress and Houston area. Please refer to the Client Education/Resources.
- Do you give prescriptions for medications?
We do offer prescriptions for medications not stocked or available on our online pharmacy at no charge.
- Can I access the veterinarians easily?
We believe communication is vital to understanding your pet’s health and status. Our veterinarians can be reached at the clinic or by email. If a message is left, we will return the message within 24 hours.
- Are my pets’ records available to me at any time? Is there a fee?
Your pets’ records can easily be transferred, reproduced, or emailed with your permission at no cost.