Check in time from 7:00-8:30AM
No surgery patient will be accepted after 8:30 a.m. If a patient arrives for surgery after check in, your deposit will be subject to forfeiture and/or you will be required to reschedule.
You will check in by waiting in your vehicle, sending a text message to (281) 549-8717 , and wait for a technician to call you. Depending on the surgery volume on that day you may have to wait an extended period. To reduce this time please have all necessary paperwork with you upon arrival. (If you are working with a rescue group, ask the group for a copy of necessary forms).
Approval of all services will be approved verbally at the time of check in by a representative 18 years of age or older after all options have been reviewed with our veterinary team.
Signs of illness:
Any patient showing signs of illness will be refused for surgery until treated by a licensed veterinarian. Proof of treatment will be required before surgery can be rescheduled. If you have a pet with illness, please contact us with any questions.
Patients that are unable to be handled due to aggression will not be accepted for surgery and will be referred to a full-service facility/behaviorist for all services.
If you have questions or concerns regarding your pet’s behavior, please call to discuss with our team.
You will receive a text when your pet is in recovery and given an exact time to be discharged. We cannot guarantee a specific pick-up time, but expect to pick up between 3:00 pm-5:30 pm.
Please arrive to pick up your pet before 5:30. Our clinic closes at 6:00 p.m. and our technicians will need approximately 10-15 minutes to review post-operative instructions.
Patients are not allowed to remain overnight. If for any reason you do not pick your pet(s) up by 5:30 p.m., late fees will apply for each pet.
If we do not already have a current proof of rabies vaccination, a rabies certificate is required (a rabies tag is not an acceptable proof of rabies vaccine).
If proof of rabies is not provided at check-in, a rabies vaccine will be administered to your pet at your expense. It is the responsibility of the client to ensure that records are sent.
If you have prior vaccine records or pertinent information for your pet from a previous veterinarian, please email it to our clinic at least 24 hours prior to your appointment. If you are unable to email it to us, please bring it with you the morning of your appointment.
All dogs must be on a leash. If you do not have a leash, our clinic has simple leads available for purchase before check-in.
Cats must be in their own, individual carriers - CARRIERS MUST BE IN WORKING CONDITION. If you do not have a carrier or need additional carriers, our clinic has simple carriers available for purchase before check-in.
All feral cats must be in a humane trap - these patients will be refused for surgery if brought in any item other than a humane trap. Transferring a fractious/feral cat in the clinic from a carrier to a trap will not be allowed
In the best interest of all feral cats brought in for surgery, they will have their left ear tipped while sedated.
In the best interest of all cats and female dogs brought in for surgery, they will receive a tattoo while sedated indicating they are spayed/neutered.
All anesthetic appointments require a deposit when scheduling.
We accept Visa, MasterCard, Discover, debit cards, and cash only.
Should you need to reschedule or cancel your appointment, 24 hours’ advanced notice is required. If proper notice is not given, a “No Show/Sufficient Notice Not Given Fee” may apply.
Withhold all food from your pet before surgery starting at 10:00 p.m. the previous evening. Water is allowed. Do not feed anything, including treats the morning of surgery. If food is given to patient before surgery, deposit will be subject to forfeiture.
Patients should continue to receive medication prescribed by a licensed veterinarian, including heartworm prevention as normal.
Preanesthetic blood work is required for all geriatric (7 years and older) patients and is recommended for all patients.
This allows us to evaluate the patients’ ability to process the anesthetic drugs.
If you choose to have blood work performed prior to your pet’s anesthetic procedure, please call to schedule an appointment.
If your pet has recently had puppies/kittens, she should have completed nursing her babies for two weeks prior to surgery. The babies should be between 6 and 8 weeks of age and eating and drinking on their own prior to spaying the mother. If they are still attempting to nurse, even minimally, surgery will be postponed.
Thank you for taking the time to read and follow the instructions provided. If you have additional questions or concerns, please contact our Customer Service Representatives by phone or email. We look forward to serving your family with these important preventive care needs! Please take comfort in knowing that we strive to perform high-quality medicine at an affordable price.